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What file types do you accept?

The best files are ai / eps / pdf in vector format. However, 300 dpi jpg / png file is also fine for simple colour printing jobs.

How to send you my artwork ? Do you need artwork file for quoting ?

You can upload the artwork through on-line quote or order form. Otherwise, simple email us what you want to print out. If you supply artwork draft for a quote, we can email a more accurate quote. However, you do not have to provide us artwork file for quoting

Do you offer graphic design service ?

Yes, we do! Please contact us via email or phone and discuss about available design service for your project.

How can I send large-format file ? 

You can upload files up to 8MB through our website. Email is fine for up to 10MB. Please use Dropbox or YouSendit for larger file transfer.

How do I receive my artwork proof ?

Once you approve the provided quote or order through online, we do provide pdf proof to show you how the product would look like. Hard-copy proof or sample printing is not available.

What are trim line, outer bleed and internal bleed ?

Trim line is where printed products will be cut. Time line mark on the proof will not be printed. Artworks which have images required printing to the edge without white margin need  a file with bleed outside of trim line. Therefore, we can print on a larger sheet of paper and then trimmed down to the size.  Internal bleed is when all text/important graphics are kept a certain distance in from the trim line.  Internal bleed / Safe area is depending on printing process, but it is usually 2~3mm inside of each side of trim line. View Artwork Guide

What is a “vector” format?

Vector art is usually created in Adobe Illustrator, and is commonly saved with certain file extensions. Vector file is required for special finish such as foil / embossed /  spot UV / letterpress, and so on. The three most common Vector file extensions are .ai, .pdf and .eps. However, just because a file is saved in one of these formats, does not mean that it is truly vector art. If you do not have vector file and unsure what it is, please email us the file you have!

What are “TO CHECK” and “NOTE “ on Fast Printing pdf proof ?

“To check” with question mark is for warning messages of possible printing variations/errors concerned by our design team. “Note” with question mark is a general information that you need to know regarding printing method or materials of your order.

How can I request a revision of my proof ?

You can simply email back to your account manager and explain how to change the artwork proof. We can offer free revision services up to 2 times after the first proof is provided. Extra charge will be applied for more revision requests.

I have a trouble to set up the artwork. Can you help me?

Please click here to find out the information of artwork set-up. If unsure, please feel free to contact us via email or phone call.

Can’t find what you are looking for?

Contact Us View Help Section

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